Claims Intervention are committed to protecting the privacy of our clients and customers.

In handling your personal information, we will comply with the National Privacy Principles in the Privacy Act and, where applicable, the policies and codes of other miscellaneous agencies that govern our industry.

The purpose of this Privacy Policy is to tell you what kind of personal information we may gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of this information.

Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us.

Collecting Your Personal Information

We collect personal information for the purpose of providing:
• Pre Liability Assessments
• Independent Medical Assessments
• Injury Management
• Rehabilitation Services

The personal information collected may be used or disclosed by us for a secondary purpose related to the services listed above.  The secondary purpose would be specifically related to the delivery of any of the above services and directly for the purpose of enhancing the accuracy and quality of this service.  However for sensitive information, the secondary purpose must be related directly and only to the services listed above.

The specific personal information we will request from you will be clear from the questions we ask or the consent forms we ask you to complete.

If the personal information we have requested is not provided we may not be able to provide the services requested of Claims Intervention.

The specific personal information that we collect will be taken from documentation you have supplied to your Workers Compensation Insurer/Fund Manager, the questions we ask and any documentation that we ask you to complete.

Use of e-mail

If you send us an e-mail we may preserve the content if we consider it necessary or desirable to do so. Any personal information contained in your e-mail, including your e-mail address may be used in ways to assist us to provide our services and products.

You should be aware that e-mails are not necessarily secure and if you have concerns about the security of the contents of an e-mail then you should consider contacting us by other means.

Disclosing Your Personal Information

When we conduct Pre Liability Assessments, Medical Assessments, Injury Management and Rehabilitation Services your personal information may be disclosed to (and personal information obtained from), when necessary in connection with these services to your:
Nominated Treating Doctor
Employer
Other Treatment Providers
Workers Compensation Insurer/Fund Manager
Union
Government Departments (including Work Cover NSW)


Access To Your Personal Information

You can request access to the personal information we hold about you by writing to:

Claims Intervention
Level 9, 49-51 York Street
Sydney 2000
Ph:  (02) 9299 8227
Fax: (02) 9299 8228
 
In some cases, we may not provide access to some or all of the personal information we hold about you, eg: When it is unlawful to do so. In these circumstances we will explain the reasons for our decision.

We will endeavour to respond to your request as quickly as possible Depending on the nature of your request and the accessibility of the information, we aim to respond immediately. If accessing your personal information will take an extended period of time, we will inform you of the delay.

Security

We take all reasonable steps to maintain the security of personal information that we hold.  We have information security policies in place for both computer records and for our paper files, which aim to minimise the risk of unauthorised access to your personal information.

Your information is stored on secure servers that are protected in controlled facilities.  We require our employees and contractors to respect the confidentiality of any personal information held by us.

Please contact us if you want further information about our security practices.

Resolving problems related to your privacy

If you have a complaint about privacy or you do not agree with a decision we have made about your access to your personal information, we may ask you to give us the full details of your complaint in writing.

In the first instance we will ensure that:
 
Any complaint is handled by the person who has authority to deal with it, and
this person will review your complaint, consider the facts and contact you to resolve your complaint as soon as possible.

If the dispute cannot be resolved to your satisfaction, it will be referred to the relevant Director, who will endeavour to contact you within 10 working days from the date you first made your complaint.

If you are not satisfied with our decision you can direct your written complaint to the Federal Privacy Commissioner at:

Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042

or phone toll free 1800 620 241 for further information.

Future Changes

Our business will continue to evolve as we introduce new services and features to our website.  Because of this, from time to time we may review this privacy policy and may amend it to reflect changes in legislation, industry codes or in the business environment.  We encourage you to look at this policy on a regular basis to stay informed of changes in this policy.